Help

Q. Ship to Pick Up Location

What is ship to pick up location? 


Ship to Pick Up Location is a new shipping method that allows you to ship your order directly to a FedEx location where it will be held for you to pick up.

With FedEx Pick Up Location, we will now offer 15,000 locations nationwide available for you to retrieve your packages.

How does it work? 


Go to UNIQLO.com and start shopping. Choose Ship to Pick Up Location option at checkout, enter your zip code, and select your desired FedEx location.

Once your package is delivered to FedEx, your tracking will show when it's ready to be picked up. 

How much does it cost? 


Applicable shipping fees will apply to your Ship to Pick Up Location based on your selection of Standard, Two-Day, or Express shipping method.

  • Standard shipping (3-7 business days): $5
  • Two-Day shipping (2-3 business days): $17
  • Express shipping Unavailable at this time: $22

When and how will I be notified of pick up? 


Once your package is delivered to FedEx, your tracking will show when it's ready to be picked up. 

What should I bring to pick up my order? 


Please make sure to bring a photo I.D. that matches the name you provided on the shipping page when picking up your order.

How long do I have to pick up my order? 


You have five business days to pick up your order.

What happens if I do not pick up my order? 


Orders not picked up at the FedEx location within five business days will be shipped back to the distribution center. Refunds will be issued based on the original form of payment. Please allow 10-14 business days from the date we receive your package when we process the items for your account to be refunded. We will send you an email once we have completed the refund process.

Was this article helpful?

We're sorry that this article did not address your question. We'd love to know how we can improve your future experiences. All of the feedback you provide in the below section will help us better meet your needs.
let us know your opinion on this article.
*If this article did not address your concerns, please contact us by phone or email.